Precautionary Measures implemented in all Hoshizaki Locations in Europe – Updates

To our Customers, Suppliers, and Associates,

As an organization with several locations throughout Europe and the world, we are closely monitoring the latest status updates by European governments as well as the reports of The World Health Organization (WHO) with regards to COVID-19. We are taking numerous precautionary measures to protect the health and safety of our team members, our customers, our suppliers, and the environments in which we operate throughout Europe.

Following the recommendations issued by most European governments, including The Netherlands please note the following measures implemented by Hoshizaki Europe B.V. as of March, 16th 2020:

Currently, tradeshows for March and April have been postponed. As soon as event dates are confirmed again, we will inform you about our presences accordingly.

Communication with our supplier base is ongoing and we are currently maintaining the normal flow of products. At the moment, product and spare part availabilities remain at the usual levels. In case any changes occur, we will inform you in a timely manner.

In case of a service request, please reach out to your service contact as usual. You will be assisted accordingly.
All our team members, including Sales and After Sales, as well as Logistics, Accounting and Marketing are available to assist you during normal office hours via phone, email, and video conference. Please find all contact details here.

Until further notice, these precautionary measures for health and safety will be maintained in all our facilities. Nevertheless, with the help of remote technologies, we are able to keep up all communication lines to further support you and your business during this uncertain time. If you have questions or requests, we are happy to receive your call or email.

FAQ’s answered:

How can I reach Hoshizaki Europe B.V.?

All our team members, including Sales and After Sales, as well as Logistics, Accounting and marketing are available to assist you during normal office hours via phone, email, and video conference. Please find all contact details here.

Can I expect deliveries as planned?

Communication with our supplier base is ongoing and we are currently maintaining the normal flow of products. At the moment, product and spare part availabilities remain at the usual levels. In case any changes occur, we will inform you promptly.

As of today, we have full stocks and no delays are expected from production to warehouses. However, the point and means of delivery are strongly dependent on the local laws and regulations to protect the health and safety of both you as a customer and the person delivering and installing a machine. Following the developments every day, we will update you if any changes occur that might interfere or delay your delivery.

Can I still place orders?

We are happy that we can supply anything you need to keep up your business. Order can be placed in the usual ways. Please contact your sales rep or request a call back to discuss further details regarding delivery and safe handover or installation, compliant with regional rules and regulations. As your committed partner, we are working hard to be able to supply you with anything you need to get through this time.

What customer support services will still be carried out?

Regarding questions or consultations, our customer service is there for you as usual! Please contact our customer service for all kinds of requests.

The health of our customers and employees is our top priority. To minimize risks for our employers, our customers and the environments around us, we won’t be able to carry out previously planned installation, maintenance or repair services onsite. Compliant with local regulations and laws, all new customer service requests are parked until further notice.

Excluded from this rule are businesses that belong to system relevant or essential sectors, such as medical and health care as well as food production and food retail.

My business belongs to a system relevant/essential sector, can I contact customer support for installation, maintenance and repair?

If your business belongs to a system relevant or essential sector, such as medical and health care institutions, food production and food retail, please reach out to our customer service in the usual ways. Together with you, we can find a solution, compliant with the local regulations and with precautionary measures to protect the health and safety of everyone involved.

Can I expect my delivery, although I live in a risk region/area/country?

It strongly depends on the regional laws and regulations, if we can or cannot guarantee deliveries into a risk region/area/country.  Please contact our sales team for more information.

Can I expect my delivery, although I live in a quarantined region/area/country?

Following the regional laws and regulations, we cannot guarantee deliveries into quarantined areas. Please contact our sales team for more information.

View the instruction video below for guidance on  turning off your ice maker for a longer period of time.

Please note:

All our measures are taken to adapt or maintain our range of services in the best possible way for you, despite day-to-day changes and developments. To stay informed, please follow the regular updates on this page.

Sincerely,

Your Hoshizaki Europe Team